Refund policy

Order Policy for www.manasports.co.uk

Please read this Order Policy carefully before placing an order. By placing an order, you agree to the terms set out below.

 

1. Order Acceptance

1.1. All orders are subject to acceptance by us. We reserve the right to refuse any order at our discretion.
1.2. When you place an order, you will receive an email acknowledging receipt. This email does not constitute acceptance of your order.
1.3. A legally binding contract is formed only when we send you tracking email confirming dispatch of the goods (“Dispatch Confirmation”).

 

2. Product Availability

2.1. All products shown on our website are subject to availability.
2.2. If an item becomes unavailable after you place an order, we will notify you promptly and offer an alternative or a full refund.
2.3. For pre-orders or customised items, minimum order quantities may apply. If these are not met, we will inform you and offer alternatives or a refund.

 

3. Pricing and Payment

3.1. All prices are displayed in GBP (£) and include added VAT where applicable.
3.2. We may change prices at any time, but this will not affect orders already confirmed.
3.3. Payment must be made using the methods listed on our website. Payment is taken at the point of order.

 

4. Shipping and Delivery

4.1. We aim to dispatch orders within the stated timeframes, but delivery times may vary due to factors beyond our control.
4.2. Delivery charges will be displayed at checkout.
4.3. Once dispatched, you will receive a tracking number.
4.4. Risk of loss passes to you upon delivery. Ownership passes when we receive full payment and dispatch the goods.
4.5. You are responsible for providing accurate delivery details. Incorrect addresses may result in additional charges.

 

5. Returns and Exchanges

5.1. Your statutory rights under the Consumer Contracts Regulations 2013 allow you to cancel most online purchases within 14 days of delivery for a full refund.
5.2. Items must be returned in original condition, unworn, and with tags attached.
5.3. Customised or personalised items cannot be returned unless faulty.
5.4. To initiate a return, contact our customer service team info@manasports.co.uk with your order number and reason for return.
5.5. You are responsible for return postage unless the item is faulty or incorrect. We recommend using a tracked service.
5.6. Refunds will be processed within 14 days of receiving the returned item.
5.7. Certain items (e.g., underwear, swimwear) are excluded from returns for hygiene reasons unless faulty.

 

6. Order Cancellation

6.1. If you wish to cancel before dispatch, contact us immediately. We cannot guarantee cancellation once goods have been shipped.
6.2. Customised or personalised items cannot be canceled once a team store has been closed.

 

7. Communication

7.1. We will communicate primarily via the email address provided during checkout. Ensure it is accurate and accessible.

 

8. Fraud Prevention

8.1. We reserve the right to cancel orders suspected of fraudulent activity and may take legal action where necessary.

 

9. Governing Law

9.1. This Order Policy shall be governed by and construed in accordance with the laws of England, Wales, Scotland, and Northern Ireland. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

 

10. Changes to Policy

10.1. We may update this policy at any time. Changes will take effect when posted on the website.

 

By placing an order, you confirm you have read and agree to this Order Policy.